Softima has well-defined and proven maintenance tools and processes. Our Application Maintenance Processes include effective capture, criticality analysis, prioritization and effective resolution of any received requests. A Root Cause Analysis technique (RCA) is used to resolve any maintenance issues, which are considered severe.

We assess all five types of RCA that are connected in a chain sequence systematically and tirelessly due to which we ensure that no unforeseen problems ever arise in the midst our progress that might endanger our schedule in any sense.

• Safety-based RCA
• Production-based RCA
• Process-based RCA
• Failure-based RCA
• Systems-based RCA

Our seamless Global Delivery Model provides an integrated, highly lithe blend of onsite, offsite and offshore resources, as well as a well developed infrastructure. Our web-based Project Tracking System empowers our clients to monitor and control the maintenance process on a real time basis.

Methodology

Our application maintenance methodology can be effectively used for:

• Bug fixes
• Enhancements
• Optimization
• Functional extensions
• Program management

Services

Our application maintenance services include:

• Large legacy applications
• Large GUI/web based applications
• Client/Server applications

As an integral part of Softima's Production Support Package, our Help Desk Services utilize highly trained Help Desk agents, who not only understand your systems, but also are educated to drill down into the core problems that may be causing temporary disruption to our Client's business.

Softima’s application maintenance services help you get the best out of your existing IT applications. The services span offshore-ability analysis, maintainability analysis, maintenance and enhancement which are delivered using the Global Delivery Model.

Upgrade of application platforms

• Assessment of existing applications and take over
• Application Database Migration
• outsourcing application maintenance
• Application documenting
• Ongoing alignment with industry trends

The biggest bane of application maintenance is the explosive cost it drags along. We at Softima guarantee that our clients do not feel the weight of the expense.